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HOSTING FAQs |
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What is Web site hosting, and why is hosting important
to my business?
Web site hosting is the business of housing and maintaining
files for one or more Web sites. Hosting services allow
people and businesses to get their sites online and
store their customers’ data on secured servers. They
also provide e-commerce solutions to help businesses
make transactions over the Web. top
Can't I just set up my own Web server or use an Internet
service provider (ISP)?
Web site maintenance is a costly, full-time job. Most
businesses can’t or don’t want to dedicate heavy resources
and full-time employees to the task. Austin Data Works
can also meet demands that ISPs can’t – such as high-speed
access to your site, massive storage space, absolute
reliability and rock-solid security for your data. More
and more companies are discovering the benefits of using
Web Hosting services, a hosting is one of the fastest-growing
technologies industries worldwide. top
Why should I use Austin Data Works as my hosting service?
Austin Data Works offers complete, feature-rich hosting
services at very affordable prices. We offer a variety
of customizable plans so you can choose a level of service
that’s exactly right for your company. With Austin Data
Works, you’ll never have to pay for options you don’t
need. We’ve developed an ultra-reliable infrastructure
that takes advantage of the best load balancing, clustering
and RAID technologies so you’ll never have to worry
about your site going down or loosing data to a system
failure. We also employee strict security measures to
prevent your site from being compromised. top
How do I get started?
Just head over to hosting to check out the plans
available. If you know which plan you want, go to our
sign-up page and enroll in
a plan. If you'd like some advice on a plan, or if you'd
like to sign up over the phone, contact a sales consultant
at 1-512-459-2260, between 8 AM to 5:30 PM CENTRAL weekdays.
You can also reach a sales consultant via e-mail at
sales@austindataworks.com
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What do I get for my money?
Exactly what you need. We offer a variety of base plans
that include between 10 MB and 500 MB of storage space,
and that allow traffic anywhere between 1GB and 15 GB
per month. Our plans are customizable, so you can make
additions but you’ll never have to purchase more than
you need. Take a look at our hosting plans for complete
pricing and features details. top
Do I get a choice between using Windows NT and UNIX?
We recommend you use a UNIX server for your site, but
we do offer Windows 2000 service as well. UNIX and Windows
2000 servers both support FrontPage 2000 extensions. top
What are Microsoft FrontPage extensions? What support
do you offer for them?
Microsoft FrontPage extensions can add extra functionality
to your site. Users who design and manage pages with
Microsoft FrontPage can take advantage of special server-side
support for the extensions. We provide support for Microsoft
FrontPage 2000 extensions on Windows 2000 and UNIX.
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What other technologies do you support?
We support all of the latest Internet technologies,
including, but not limited to:
- Guest
books
- Online
polls & counters
- Database
services (Oracle; MS SQL 6.5, 7.5 & 2000; My
SQL)
- E-commerce
(Miva; MS Site Server 3.2, 2000 & Web-based
version; MiniVend)
- Indexing
& search engines
- E-mail
services (listing, filtering, customized service)
- Chat
- Microsoft
& other streaming media (ASX, ASF, MPEG, Real
Audio, Real Video)
- Net-based
road shows (using online PowerPoint, streaming media,
chat)
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Do I have to be a computer expert to set up a Web site?
Absolutely not – our QuickStart
Web Site program makes it easy for anyone to set up
a Web site. It includes tools that make it simple for
novice users to set up a site, while allowing enough
flexibility to keep even the most advanced users satisfied.
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How do I know which plan is right for me? Can I get
in touch with someone to discuss my options?
You may already know which services you need, so the
information in our Virtual Hosting section
may be enough for you. If you’d like a personal evaluation
of your hosting needs, contact a sales consultant at
1-512-459-2260 five days a week between 8 AM to 5:30
PM CENTRAL. top
What billing options are available? Do you offer automatic
billing?
You can pay using a credit card or printed check. Using
a credit card guarantees instant access to your new
account. If you pay with a check, we will notify you
as soon as your check is received and processed. top
What credit cards do you accept?
Visa and MasterCard. top
Do you accept international accounts?
Yes. We can accept international payments via check
or credit card. top
Can I upgrade to a different service plan in the future?
You can make changes to your account at any time. If
you find you need a more extensive plan than the one
you’re signed up for, you can easily switch plans or
add extra services. Likewise, if you find you signed
up for a more comprehensive plan than you needed, you
can downgrade to a more basic plan. top
What if I exceed my monthly transfer allowance?
If you exceed your limit, there is a charge. We recommend
that if you often approach or exceed your limit you
upgrade to a more comprehensive plan. top
What if I want to cancel my account? Are there any fees?
If you cancel your account, you will not be obligated
to pay any cancellation fees. top
Are there any “hidden” fees?
No. You don’t have to deal
with any hidden fees as an Austin Data Works customer. top
How do I get customer support?
You can contact us about any issue by telephone or by
e-mail at absolutely any time. We will resolve your
inquiry quickly and efficiently!
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Can I transfer my site from another Web Hosting service?
What’s involved in making the transfer?
Yes you can. We make the transition as smooth as possible.
For instance, if you want to take advantage of an Austin
Data Works promotion but are committed to your current
hosting service, you can contact us and we’ll lock-in
the promotion for your account. You’ll be able to get
the, benefits of the promotion when your current service
contract is up and your ready to become an Austin Data
Works account holder.
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Do I have to include advertisements or pop-up windows
on my site?
No. Austin Data Works does not require you to advertise
our services or anyone else’s. However, you can choose
to add advertisers to boost revenues to your site, and
we can help you find potential advertisers.
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Are any guarantees available?
Austin Data Works offers a 30-day money-back guarantee
on the monthly service charge when you initiate your
account. top
What software do I use to access my site to make changes
or monitor site statistics?
We provide a variety of
content management solutions. For custom sites, our
ContentManager is ideal. We also offer QuickStart
Web Sites, which comes with the handy Web
Site Wizard. We can also offer several site maintenance
options if needed. top
Do you offer help with learning how to develop my web
site?
Our QuickStart
program will help you build a web site from the ground
up. For more advanced sites, we are available to offer
design and development services if needed. Any questions
you have about site design, development and features
should be sent to support@austindataworks.com. top
Can I access my site from any computer?
You can access and maintain your site from any computer
using the online control panel. top
Why should I register my domain name using Austin Data
Works?
If you need a new domain name, we make registration
quick and easy. Austin Data Works can register most
domain names for as little as $24.95 per year and SSL
certificates for $149.95 per year.
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How long does it take to register or transfer a domain
name?
It only takes a few minutes to register a domain, but
a site may not be instantly available at its registered
name worldwide. However, in some areas it may be available
after only a few hours. This is because Internet DNS
databases retrieve new listings from one another but
only update about once a day, causing a delay. The delay
is typical of domain registrations and cannot be controlled
by Austin Data Works or any registrar. We handle domain
transfers automatically. It takes up to 48 hours for
a transfer to occur. top
Can I access my site either with or without the “www”
prefix?
Yes. Our servers are configured to recognize either
form of your domain. top
What top level domains do you support?
We support all TLDs supported by our registrar, OpenSRS.
That currently includes .com, .net, .org, .us, .name,
tv, and .biz. We can also host pages with other TLDs. top
How long can my domain name be and what characters can
I use?
Your domain name can be up to 63 characters long, not
counting the TLD, although some older Internet programs
only support domains up to 26 characters long. You can
use numbers, letters and hyphens in your domain
name. top
Can I set up more than one domain from a single account?
What about pointer domains?
Yes. Under many current Austin Data Works' pans you
can add a new domain or pointer domain to your account
for a small set-up. You can set up a pointer subdomain
at no additional cost. top
Can I set up Subdomains?
Select plans include subdomains. top
How is my e-mail account handled?
You can access your e-mail with any client that supports
POP3 e-mail. We also provide a webmail client.
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Can I get mail forwarded to another server?
Yes. The option is available. top
Can I conduct transactions through my site? Will they
be secure?
Yes. Austin Data Works supports the all current secure
transaction protocols, such as SSL
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What is SSL?
SSL, or Secure Sockets Layer, is the most widely used
security protocol on the Internet. During an SSL session,
a Web server and browser send encrypted data and secret
keys back and forth to prevent the data from being intercepted.
SSL is commonly used to transmit private or sensitive
information, such as financial data, over the Internet.
SSL is sometimes referred to as “Netscape” Encryption,
but users of both Netscape Navigator and Microsoft Internet
Explorer can take advantage of SSL. Most other browsers
support SSL as well. top
I want to accept credit cards. Can you help me set up
merchant accounts?
Yes. We can put you in contact with a merchant account
provider.
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1 All listed prices are
in US dollars. |
For More Information call
1-512-459-2260
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